How to disable penalties for specific Activities
Estimated Reading Time: 3 minutes
Applies to: Pro and Premium
Quick Summary
If you apply automated penalties in your platform, you can disable them for specific Activities when needed.
This is useful when running special sessions, events, or exceptions where you do not want customers to receive penalties for no-shows or late cancellations.
Why This Matters
Not every Activity should follow the same cancellation rules.
For example, you may want to disable penalties for:
– Free community workouts
– Special events or workshops
– One-time promotional sessions
Disabling penalties for a specific Activity ensures customers are not unfairly penalized while keeping your standard rules active for all other sessions.
Step by Step Instructions
Step 1: Open your Activities overview: My Company > Activities
– This is where all Activities in your platform are created and managed.
Step 2: Select the Activity you want to modify
– Open the Activity where penalties should not apply.
Step 3: Disable penalties for this Activity
– Turn off the penalty option via the booking setting so no automated penalties are applied to bookings for this Activity. The Activity will now run without applying penalties to customers.
Best Practice
Keeping penalties active for most Activities helps encourage attendance and protects your schedule from last-minute cancellations.
Use exceptions selectively so your booking policies remain clear and consistent.
Pro Tips
– Disable penalties for workshops or events where flexibility is expected.
– If an Activity is part of a promotional campaign, temporarily disabling penalties can increase participation.
Common Questions
Will disabling penalties affect other Activities?
– No. Disabling penalties only affects the specific Activity you modify. All other Activities will continue to follow your existing penalty rules.
Can I re-enable penalties later?
– Yes. You can return to the same Activity settings and turn the penalty option back on at any time.
Will previously issued penalties be removed?
– No. Disabling penalties only affects future bookings for that Activity.
Related Articles
– How to get insight and view reports on strikes and penalties
– How to manage penalties and strikes for a customer
– How to can my customers view their strikes and their penalties
– How to configure automated Penalties for no-shows and late cancellations
– How to enable penalties in your products