Mollie FAQ: Specific topics related to Mollie

Mollie FAQ: Specific topics related to Mollie
Estimated Reading Time: 3 minutes 
Applies to: All Plans

Quick Summary

We make use of Mollie as our payment provider. Several matters can be handled through them if changes occur. Below you will find a number of topics and useful links through which you can contact Mollie.

When will my revenue be transferred to my bank account?

There are several factors that influence when your revenue is paid out. On the one hand, this depends on the payout frequency you have set in your Mollie account, and on the other hand on the payment method used by the customer.

• Payout Frequency: You can set this yourself in Mollie (see the exact steps here: Mollie Help Center). You can choose between daily, weekly, or monthly payouts.

• Payment Methods: The method used affects timing. For example, with iDEAL or Bancontact, funds usually become available the next day, while SEPA can take several working days.

Note: You can contact us to see if there are possibilities to shorten the SEPA payout delay.

How can I switch my bank account?

If you want to change your bank account, you can simply update your details for the Trainin service fee debit by going to My company > Bank settings and updating the Account holder and Account number. These changes will apply to your Trainin service fee payment and also be applied to the invoices generated by the system.

Please note that this change does not affect the payments from your customers to you. To update those, you will need to take steps within Mollie:

• You will need to verify and add a new bank account in Mollie. Read how to do this here: Mollie Bank Verification.

What happens to client mandates when I switch to a different Mollie account?

• Important: Mandates for direct debits remain valid only if the bank account belongs to the same organisation within Mollie. If not, all mandates will expire and customers will receive a payment link with their next payment to provide their mandate again.

How can I switch my Mollie account?

If you would like to connect a different Mollie account (organisation) to your Trainin account, please send an email to support@trainin.com so we can disconnect the current account.

It is best to check this with our support team first, because if no Mollie account is connected, payments cannot be processed. Once disconnected, you can connect the new account yourself via My company > Settings > Payment settings.

Note: When you do this, the mandates from the old Mollie organisation will expire. Customers will need to provide a new mandate during their next online payment.

Are the mandates for SEPA Direct Debit officially valid?

No, any business owner looking to pull funds from a customer’s account must have a record of their permission to do so in the form of a direct debit mandate. The mandate can be a paper form or a digital form that is shown as part of the checkout process. You can find more information here: About SEPA Direct Debit.

How can I update the stored Credit Card Mandate in the system for future payments?