How to configure webshop preferences
Estimated Reading Time: 2 minutes
Applies to: Pro and Premium
Quick Summary
Webshop preferences allow you to control how your online shop behaves in the client facing app.
These settings determine whether clients can purchase products and how pricing, credits, and product views are displayed.
Correctly configuring these preferences ensures your webshop matches how you sell products, Memberships, and Credit Packs.
Why This Matters
The webshop is where clients purchase services and products directly from your platform.
Proper configuration helps avoid confusion around pricing, credits, and available products while ensuring clients see the correct purchase options inside the client app.
Step by Step Instructions
Step 1: Open the webshop settings: My Company > Settings > Shop
Step 2: Enable or Disable the webshop
– Turn on the shop toggle to allow clients to purchase products such as Memberships, Credit Packs, and retail items through the client app.
Step 3: Configure how prices are displayed
– Choose whether prices are shown including VAT or excluding VAT depending on how your business sells products to clients or companies.
Step 4: Select the primary webshop view
– Decide whether the shop opens on the Credits view or the Retail/bar view when clients enter the webshop.
Step 5: Configure credit transfer behavior
– Choose whether unused Credits from an old Credit Pack should transfer automatically to a newly purchased Credit Pack.
Step 6: Save your webshop preferences
– Save the configuration so your webshop settings are applied and visible to clients in the app.
Best Practice
Display prices including VAT when most of your products are purchased by individual consumers. This avoids confusion about the final purchase price clients will pay.
Pro Tips
Review your webshop settings before launching new products to ensure the correct product view and pricing structure are shown.
If you sell both services and retail products, choose the primary view that best reflects what clients purchase most frequently.
Regularly test the client app view of the webshop to confirm that pricing, credits, and product categories appear correctly.
Common Questions
Where can clients access the webshop?
– Clients can access the webshop directly from the client app, where they can purchase products you make available.
What happens if the shop is disabled?
– Clients will not be able to purchase products directly from the webshop in the client app. However, they may still be able to purchase products required to complete a booking if the product settings allow purchases during the booking flow.
Can I change webshop preferences later?
– Yes, webshop settings can be updated at any time, and the changes will apply immediately after saving.
If you would like to learn more about advanced shop features or need help optimizing your webshop setup, contact support at support@trainin.com.
Related Articles
– How to choose and create the type of products you want to offer
– How to create Memberships
– How to create Credit Packs and Single Sessions
– How to manage product visibility (hidden products and private purchase links)
– How to create Retail Products (Retail, Bar, Giftcards & Videos)
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